Acceptable Use Policy
This Acceptable Use Policy defines the standards of conduct required when using any Ekon Labs product or service. Violations may result in suspension or termination of your account.
Last updated: 1 August 2026
1. Scope
This Acceptable Use Policy applies to all current and future products, platforms, and services operated by Ekon Labs. It covers all users, customers, team members, and any person or system accessing our services, regardless of the specific product or technology in use.
This policy is designed to remain valid as our products and services evolve. References to “Services” include all software, SaaS platforms, AI features, APIs, websites, and technology solutions developed or operated by Ekon Labs, whether currently available or introduced in the future.
2. Prohibited Activities
You must not use our Services to engage in any of the following activities:
🚫 Spam & Unsolicited Communications
Sending bulk unsolicited emails, SMS, or messages without recipient consent.
🚫 Illegal Activities
Any activity that violates applicable local, national, or international law or regulation.
🚫 Copyright Infringement
Reproducing, distributing, or using copyrighted material without authorisation.
🚫 Malware Distribution
Uploading, transmitting, or distributing viruses, trojans, ransomware, or other malicious code.
🚫 Hacking & Unauthorised Access
Attempting to gain unauthorised access to any system, network, or account.
🚫 Fraud & Deception
Impersonating others, creating fake accounts, or engaging in deceptive practices.
🚫 Reverse Engineering
Decompiling, disassembling, or attempting to extract source code from our software.
🚫 Credential Sharing
Sharing account credentials with unauthorised users or exceeding licensed user counts.
🚫 Platform Abuse
Exploiting bugs, vulnerabilities, or unintended features to gain unfair advantage.
🚫 Resource Abuse
Consuming excessive system resources that degrade service for other users.
🚫 Automated Attacks
Conducting DDoS attacks, brute force attacks, or automated scraping without permission.
🚫 Abusive Content
Generating or distributing content that is hateful, discriminatory, or harassing.
3. Prohibited Content
You must not create, store, transmit, or distribute content that:
- Is illegal under Spanish, EU, or applicable international law
- Constitutes child sexual abuse material (CSAM) or exploits minors in any way
- Promotes terrorism, violence, or incites hatred based on protected characteristics
- Defames, harasses, or threatens individuals or groups
- Infringes intellectual property rights of third parties
- Contains false or misleading information intended to deceive
- Violates the privacy rights of individuals without their consent
- Constitutes unsolicited commercial communications (spam) under applicable law
4. Technical Restrictions
You must not:
- Probe, scan, or test the vulnerability of our systems or networks without written authorisation
- Bypass or circumvent any security measures, authentication systems, or access controls
- Use automated tools to access our Services at rates that exceed normal human usage
- Interfere with or disrupt the integrity or performance of our Services
- Attempt to access data not intended for you or log into accounts you are not authorised to access
- Use our Services to mine cryptocurrency or perform computationally intensive tasks unrelated to the intended service
- Resell, sublicense, or provide access to our Services to third parties without written authorisation
5. Excessive Automated Usage
You must not use bots, scripts, API calls, or automated processes in a manner that unreasonably impacts the stability, availability, or performance of the platform or that degrades the experience of other users.
Permitted automated usage includes integrations and workflows that operate within the designed parameters of our APIs and services. Prohibited automated usage includes, but is not limited to:
- Sending requests at rates that exceed published API limits or fair use thresholds
- Running scripts that continuously poll or scrape our systems without authorisation
- Deploying automated processes that generate excessive load on shared infrastructure
- Using automation to circumvent rate limits, access controls, or usage quotas
Ekon Labs reserves the right to throttle, suspend, or terminate access where automated usage is determined to be excessive or harmful to the platform.
6. Misuse of AI Services
You must not use AI-powered features within our Services to:
🚫 Impersonation
Impersonate individuals or organisations, whether real or fictitious, in a deceptive or harmful manner.
🚫 Fraudulent Content
Create fraudulent, deceptive, or misleading content intended to deceive recipients or third parties.
🚫 Phishing
Generate phishing messages, social engineering scripts, or other communications designed to obtain credentials or sensitive information unlawfully.
🚫 Malicious Software
Create, assist in creating, or distribute malware, ransomware, spyware, or other malicious software.
🚫 Circumvent Laws
Circumvent applicable laws or regulations, including data protection, consumer protection, or financial regulation.
🚫 Rights Infringement
Infringe the intellectual property, privacy, or other legal rights of third parties.
Violations of this section may result in immediate suspension of access and may be reported to relevant authorities.
7. Account Conduct
You are responsible for all activity under your account. You must:
- Maintain accurate and up-to-date account information
- Use strong, unique passwords and enable multi-factor authentication where available
- Not share your account credentials with others
- Report suspected security incidents or unauthorised access immediately
- Ensure all users under your account comply with this policy
8. Customer Responsibility
Customers are responsible for ensuring that their use of our Services, and the use by anyone they invite or authorise, complies with this policy and all applicable laws. In particular, customers are responsible for:
- All content uploaded to the platform, including data, documents, and media
- Invited users and team members added to their account
- Connected third-party integrations and the data flows they create
- API keys, credentials, and access tokens associated with their account
- Workflows and automations they create or configure within the platform
- AI prompts submitted through the platform and the outputs generated from them
- Ensuring that all users under their account are aware of and comply with this policy
Ekon Labs is not responsible for the actions of customers or their users where those actions violate this policy.
9. Enforcement
We reserve the right to investigate suspected violations of this policy. Upon finding a violation, we may take any of the following actions, at our sole discretion:
Issue a formal warning for minor or first-time violations.
Remove or disable access to content that violates this policy.
Temporarily suspend access pending investigation or remediation.
Immediately suspend or restrict access where continued use presents a security, operational, or legal risk to the platform or to other users, without prior notice.
Permanently terminate accounts for serious or repeated violations.
Pursue civil or criminal legal action for serious violations, including reporting to law enforcement.
10. Reporting Violations
If you become aware of any violation of this policy, please report it to us immediately. We take all reports seriously and will investigate promptly.
Report a violation
service@ekon-labs.comPlease include as much detail as possible, including URLs, screenshots, and a description of the violation.